Desired Experience 3 to 6 Years Joining location BangaloreSkill ALTRIS with L2 SupportJob Title/SERVICES Altiris Systems Administrator Location Bangalore, India Working as a member of the Global Client Management team, this individual is responsible for the support of the Altiris infrastructure.
This individual will demonstrate good partnering and crossfunctional teaming skills with peers.
Job Summary/ TASKS Check system logs for errors and take necessary actions to restore normal service troubleshooting, escalation to system owner/local system admins, File change requests to the Change Advisory Board following the global change management process in place at UCB Implement agreed configuration changes to the Altiris Notification and/or Deployment servers in the infrastructure, as approved by the Altiris Operations Team.
Checkin, test deploy Microsoft security patches on client systems worldwide Checkin, test deploy global client application packages on client systems worldwide.
Provide troubleshooting technical support following the incident management process Provide support for validation activities by running required protocols Installation Qualification, Operational Qualification, on the Altiris infrastructure.
Maintain system documentation accurate at all times.
Open support calls with Altiris Premium Support if required.
Provide regular reporting on infrastructure status agents, security patches, applications deployed Provide training/coaching to other IT staff by means of web conferencing Attend Altiris Operations meetings Design Altiris Reports based on customer requirementsRequired IT Skills Mandatory Minimum qualification B.
E / B.
Tech/Any Degree / Diploma Full Time 3 5 years, in which at least 1 year in Remote Mgmt. 3 years core experience in direct work experience with Altiris Client Management Suite including Deployment Solution and Notification Server working on Software delivery, Patch Management and Reporting Altiris 7.x preferred.
Altiris certification on Symantec Management Platform and Client Management suite version 7.1 Experienced at designing reports using MS Query language on SQL database in and outside of Altiris console Excel.
Extensive knowledge of call logging system BMC Remedy, Peregrine, etc.
Able and used to work in a multicultural, virtual team environment but also selfdriving Basic understanding and knowledge of Windows XP Professional, Windows 7 Enterprise, 2003/2008 Server, MS SQL 2000/2005.
Understanding of support best practices such as ITIL / Six SIGMA / Quality methodology such as Crosby.
Nice to have Altiris Deployment Server and tools such as PC Transplant or Local Recovery Pro Advanced understanding and knowledge of Windows XP Professional, Windows 7 Enterprise, 2003/2008 Server, MS SQL 2000/2005.
Experience with Install Shield Studio and Wise Package Studio is a plus.
Expected interpersonal Personal qualities Good communication skills.
Good knowledge of spoken and written English.
Neutral English Accent Service/customerminded Guardian of IT established rules and intend to provide accurate, uniform and highquality information to the endusers Proactive, Be stress and frustrationresistant.
Multitasking, curious and constantly willing to learn new stuff in order to be in constantly involved in IT needs.
Key Performance Indices / KPIs During the first few weeks of work, a detailed list of KPIs will be defined in collaboration along the following lines Productivity by number and complexity of end user / Events escalated from service system, or monitoring tool Quality do it right the first time in handling of incidents/work orders/tasks Following the defined processes, and communicating correctly Improvise and selflearning