onsite program manager


Hello, Greetings from Locus IT Services Private LimitedWe are a Microsoft Gold Certified Partner IT Company, Successfully Providing IT Services.
We are Located in Bangalore We do have Multiple Project Locations in India Abroad.
LOCUS offers enterprise resource planning ERP services that help clients get the most from their ERP investments.
We implement, integrate and manage popular ERP CRM packages from Microsoft Dynamics family as well as our own industryspecific customized solutions.
Please go through the URL to know more about Our Organization.
We also provide corporate training on Microsoft Dynamics ERP AX, NAV, CRM, GP.
Please visit the following blog for more information locuslearningsystems.blogspot.comOpening for Onsite Program Manager Bangalore, IndiaScope of roleWorking closely with PRO Global Account Manager, Regional OPMs and Client Sponsors to continuously develop program strategy and drive successful delivery through sound operational practices and leadership.
Key Components of RoleClient Relationship Management and SupportAct as main point of contact/escalation for clients relating to management, staff, CW ER issues, billing, recruitment, conversions, reporting and general questions on services Recommend bestinclass solutions, as well as review processes on ongoing basis to proactively identify efficienciesIdentify opportunities to raise level of awareness of services appropriate contingent workforce management with clients training sessions, road shows, Div QBRS, meetings, lunches etc.
Prepare and deliver presentations to client QBR, Divisional QBR, co employment training, WAND training Staff ManagementManage PRO staff of 4 4 Staffing Specialist/RecruiterStaff hiring, development, daytoday mgt, performance reviews, terminations as needed Conduct monthly and quarterly oneonone meetings with each staff member to discuss relevant issues and identify areas of continuous development Implement training plans for staff as needed i.e. internal training, external training such as PHR certification, recruitment related training etc Manage resource planning to ensure adequate client support desk coverage at all times by monitoring staff time off requests sick days Vendor ManagementAct as main relationship manager for all temp vendorsManage vendor performance against contract and review preferred vendors quarterly via scorecard and conduct audits, make recommendations Identify, assess new potential vendors as needed and partner with Procurement Legal departments to create new vendor contracts and amend existing contracts when necessary.
Ensure vendors are briefed and trained on SLAs in contract recruitment process, use of systems, on boarding of candidates online background processResolve any vendor issues re billing, staffing, etcConduct vendor conference calls as needed, vendor forums/meetings /client, training sessions to facilitate recruitment processContinually assess market information such as pay ranges, competitors rates, activity via existing vendorsEmployee relations ER issues/Contingent WorkersAct as escalation point for Recruiters with any temp terminations, performance management advise Recruiters on how situation should be handled according to GS policy, applicable law, and any precedents set by prior situations.
Investigate and document any CW ER issues obtain relevant information needed for meeting, conduct fact finding meeting with CWs their employers as needed, propose recommendation on how to handle to client sponsor legal, brief vendor mgr contact of outcome.
Manage contingent workforce orientation process, deliver CW orientation presentation when neededBilling Act as main point of contact on all vendor billing issues liaise between vendors and Billing Analysts to assess issues, develop resolution, follow up to ensure completed.
Escalate all issues to Operations Billing Manager.
Ensure all temptohire invoices are correct and processed appropriately ReportingResponsible for ensuring all client reporting requests are met.
Ensures creation and delivery of all weekly, monthly, quarterly, annual and adhoc reports, including but not limited to MVS report, Outsourced orientation attendance report, forced timecard report, vendor scorecards, CW tenure reports, pay rates, overtime analysis, CW tenure, temp job descriptions, active contractors by division, CW turnover RecruitmentOversee all aspects of temp hire recruitment including temptoperm conversion processEnsure integrity of all data relating to recruitment metrics in systems i.e. all data must be entered in timely and accurate fashion resume submission, feedback, interview rounds conducted, hiringDevelop and work with Recruiters to handle strategic staffing for any hard to fill roles conduct manager meetings to strategize on recruitment, arrange vendor meetings if neededAct as key contact for any client group on transactional recruitment in event CSC is out Ad Hoc ProjectsAct as liaison to other accounts advise on processes already set up and best practices.
Participate in projects Business Continuity Plan, Development for CWs, CW tenure reviews, competitive market data collection presentation, special work streams HRWWs, Program Expansion Requirements810 yrs experience 4 years college, Bachelors degree in related field or equivalent experience35 yrs staff management experience 45 years Agency/ vendor experience a plus45 yrs recruitment experience a plusPlease reply with the Updated resume including all your skills with the following detailsTotal Experience Relevant ExperienceNotice PeriodCurrent CTCExpected CTCSkype IDFor interview Purpose