India

service now admin

Indore, Indore

SkillSet:
   ServiceNow Admin, system administration.
Establishes Regression Test Plans for patches, upgrades, etc. for each implemented SNow module.
    *Develops strategies to manage the frequency of appropriate support package/patch application.
Monitors database maintenance and provides appropriate recommendations, when required.
    *Perform ongoing production support and maintenance (break/fix, requests and enhancements)
    *Serve as technical resource for projects requiring product expertise
    *Coordinates with IT Operations and ITSM Process Team(s) to formulate Complex technical solutions.
    *Evaluates products and upgrades for appropriateness.
Oversees and Implements system upgrades strategies.
    *Leads the design, implementation, and maintenance of complex solutions.
    *Coordinates activities with other technical personnel as appropriate.
    *Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
    *Researches current systems technology and serves as subject matter expert on complex systems processes and procedures.
    *Provides technical leadership to internal and external personnel on highly complex system installation and administration processes and activities.
Figure/Code Service Now applications based on business requirements to facilitate rollout of new functionality, interfaces, modules and other items such as UI and Workflow configuration
    *Ensure application configuration consistency across development, stage, testing, sandbox, and production environments
    *Identify system deficiencies and recommend solutions
    *Works with IT Operations and CSI Manager on maintenance and continuous Improvement of the processes, standards, policies, working methods, and Tools
    *Ensure appropriate application, tool and processes are in place to have a development/test/production environment that is reliable and Reproducible
    *Collaborate effectively with other Service Now administrators/developers to develop solutions and handle general updates and configuration Changes/requests
    *Develops and analyses highly complex system standards, thresholds, and Recommendations to maximize system performance.
    *Coordinates with business development personnel on proposals and work Estimates involving highly complex system administration projects and Solutions.

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